In a nutshell
- No payment = No order
- Please do not make orders if you are unable to wait or feel uncomfortable with the reliability/ quality of the purchase
- Refund policy of 7days for items delivered wrongly, damage or have defects due to manufacturing productions
- Postage and meet ups are done in consideration with yours & also at our convenience
- Not liable for any items damages/loss in normal postage and damaged/ loss of parcel during mailing/ wrong address or uncollected parcel @ the Singpost
- Do clarify all doubts & queries with us for we will try our best to assist you
Enjoy shopping with us! (:
Terms and Conditions
1. Prices are quoted in Singapore Dollar (SGD)
2. Please note that item(s) are Pre-Orders/ In-Stock/ Pre-Loved
3. Orders are only proceed when payment is received
4. No payment = No order
5. Payment must be made before orders are sent to supplier
6. No dead buyers or MIA, you will be blacklisted
7. No backing out / cancellation once order is confirmed so please submit your order only when you are certain as money paid will not be refunded
8. No refunds will be made if you cancel your orders after payment are made
9. Please do not make orders if you are unable to wait with regards to the duration of capping, posting time etc. or is uncomfortable with the reliability of the stocks or our trustworthiness
10. Alex’s Empire will not be responsible for any wrong colour or sizes due to carelessness on customers for pre-orders. Please do check your orders before sending to us and we will double check before submission of pre-orders to suppliers. Pre-orders that are submitted cannot be refund
11. Full refunds will be given only if items went out-of-stock. An e-mail/ message will be sent to affected buyers
12. Not liable for any item(s) damages/loss in normal postage and damaged/ loss of parcel during mailing/ wrong address or uncollected parcel @ the Singpost
13. Registered mails are encouraged
14. We have done our best to display as accurately as possible the colours of the products shown on this online site. However the colours you see may vary on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate
15. There may occur to a slim difference in fabric and size, tile size error is normal within 2-4 cm
16. Time for stock to reach customer such as shipping and posting are not under our means of control but we’ll keep you informed & updated
17. Trades are welcomed provided I’m interested in your item(s)
18. No negotiation unless otherwise stated
19. Make sure you clarify all doubts before you place your order
20. All customers' particulars will be kept confidential, unless you're blacklisted
21. Buy only if you trust us and lives in Singapore
22. Meet Ups are decided based on the availability of my schedule and convenience
§ Amount is only fully refundable when the item is out of stock or sold out.
§ All items sold / paid are not refundable / not exchangeable.
§ We will return and Refund only when the product(s) is/are delivered wrongly, damaged or have defects due to manufacturing productions. Buyer may report within 7 days upon receiving the goods. (Proof of defect has to be shown for claims)
§ Such return charges back to the seller are bond by the buyer. We will not bear any of the return postage/ meet up cost.
§ We do not accept any returns of the apparel(s) due to the following subjective reason: - Not good looking, the colours are slightly different from the picture, not comfortable to wear, too transparent, too small, and too large.
§ We will half refund cash to the buyer and not inclusive of postage costs if it is true to find that the goods was found with considerable issues (e.g. wrong size description) upon arrival. (Proof of issue has to be shown and acknowledged for claims)
§ We will not hold any responsibility for lost/damaged mailed-out item(s) should you not opt for registered mail.
§ If item(s) are damaged during process of posting to your address by post office, we are excluded of this liability.
*Once you have made your orders with us, you are deemed to have agreed to our terms and conditions.
Please note that:
Postage or meet ups are only attainable if it’s at my convenience (around Bouna Vista/ Holland village area) unless otherwise stated
please check meetup details here
-No reply of mails.
-Payment delay without informing me.
-Cancellation of orders without informing me.
All dead buyers will be blacklisted
Click on the links for more details with regards to payments & collections
We are not responsible for typographical, technical, or descriptive errors of products here in.Whilst Alex’s empire makes every reasonable effort to present accurate information on this web site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund
Please do not hesitate to make inquiries if you have any queries (:
You can leave a private message/ leave a comment on facebook
or ask questions in the forum section
or contact us here
or e-mail me at email@example.com
Thank you & have a nice day! :)
**Alex’s Empire reserves the right to change or amend any terms and conditions without prior notice.